About Talent House:
We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.
About the Role:
Our client is looking for a Service Center (Hub) Lead who is a frontline operational leader responsible for launching and growing their hubs in untested new expansion markets. This role evolves across validation, pilot, and scale-up phases, transitioning from testing market demand to managing hub profitability and Star development across multiple sites. The role requires an entrepreneurial mindset, people leadership, and comfort building customer relationships from ground zero.
Key Responsibilities:
The Service Centre Lead’s responsibilities include, but are not limited to, the following:
End-to-End Market Launch: Own the expansion process from market validation to go-live, leading the launch and operational growth of hubs in unmapped expansion markets. Responsible for the acquisition of approved sites.
Aggressive Customer Acquisition: Drive field-based customer acquisition through door-to-door sales campaigns to achieve 150+ active members within 8 weeks of launch.
Retention & Account Management: Manage ongoing customer experience, proactively engaging with churned customers and resolving service concerns to stabilise the customer base.
Team Leadership & Talent Pipeline: Recruit, onboard, and train the next cohort of Hub Managers and field agents to build a high-performing local team.
Operations & Profitability Management: Train team members on core hub operations to scale hub growth to 150+ active customers and maintain long-term site profitability.
Technical & Field Collaboration: Partner with Field Service Engineers to manage technical integrations, ensuring seamless service delivery and prompt issue resolution.
Market Intelligence & Localisation: Document local consumer insights and competitive dynamics, and adapt sales strategies to match the cultural context of each community.
Performance Tracking: Adopt a data-driven approach to track hub metrics, analyze field performance, and implement continuous improvements to meet sales targets
Requirements
Experience: 3-5 years of proven experience in field-based sales, customer acquisition, customer service or retail store management.
Leadership: Demonstrated experience managing and coaching teams; specific experience leading field agents or equivalent frontline sales teams is highly preferred.
Mindset: Results-driven, entrepreneurial, and highly comfortable navigating ambiguity in early-stage expansion environments.
Cultural Agility: Excellent communication and relationship-building skills, with a deep respect for local community dynamics and cultural sensitivities.
Mobility: Willingness to travel extensively and relocate for extended periods across multiple African markets.
Mission Alignment: A genuine passion for renewable energy access and women’s economic empowerment.
Why you should apply
Be part of the most exciting growth phase of a company. Our client has proven their model and is focused on expansion. This position entails high impact, visibility, and opportunities to advance quickly.
Work with great teammates in an international environment. Their team is spread across Canada, China, Tanzania, and Nigeria.
Gain hands-on business-building experience. Although they are a startup, they don’t expect you to just figure it out on your own. You’ll be given lots of responsibility but also lots of support to help you succeed.
Compensation:
The incumbent will receive a competitive salary commensurate with experience.
To Apply:
Please send your CV to careers@talenthousepeople.com before the 10th of December 2024
