About Talent House Ltd:
We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.
About the Company and Role:
Our client, Cleanergy, is seeking a Head of Community Champions to join their team. At Cleanergy, they are working to make clean cooking energy accessible, affordable, and reliable. Across Zambia, many households and businesses still rely on charcoal and firewood, with significant impacts on health, cost, and the environment. The Head of Community Champions will lead sales, marketing, and community activation across multiple PimisaGas sites, driving access to LPG and Clean Cooking Solutions for households, schools, and small businesses.
This role combines strategy, leadership, and purpose. You will build and lead dedicated community teams at each site, ensuring that every zone reaches its potential through strong local engagement, structured sales management, and consistent visibility.
The Head of Community Champions will:
- Build and mentor site-based teams of field agents, ambassadors, and “Clean cooking champion.”
- Achieve 80% household penetration within each catchment area.
- Maintain 98% customer retention through engagement and service excellence.
- Expand sales across all Clean Cooking products — LPG, cooking oil, stoves, and accessories.
- Provide weekly and monthly performance reports against set KPIs, ensuring data accuracy and actionable insights.
Key Responsibilities:
A. Leadership & Team Building
- Recruit, train, and manage community teams (field agents, ambassadors, demo leads) per site.
- Define roles, sales targets, and incentive structures for each zone.
- Build a performance culture rooted in teamwork, accountability, and social impact.
- Conduct weekly performance meetings and provide monthly reports comparing results to KPIs.
- Develop leaders within each zone who can independently run operations after training.
B. Community Sales and Growth
- Lead execution of the Community Penetration Strategy to achieve 80% household coverage.
- Oversee sales of LPG, cooking oil, stoves, and accessories across multiple sites.
- Customise targets per zone using KoboToolbox household data and sales trends.
- Identify and develop institutional partnerships (churches, schools, restaurants, and councils) to expand clean cooking adoption.
C. Marketing and Community Activation
- Implement the PimisaGas Community Activation Plan, including door-to-door outreach, cooking demos, gas parties, and clean cooking days.
- Ensure branding consistency across all sites — signage, tuktuks, uniforms, and community events.
- Build relationships with local influencers and “Cooking Heroes” to strengthen grassroots credibility.
D. Data, Insights and Reporting
- Oversee use of KoboToolbox and POS data for mapping and penetration tracking, sales and tonnage per zone, product mix performance, and retention.
- Produce weekly dashboards and monthly performance summaries aligned with defined KPIs.
- Present progress reports during management meetings, highlighting wins, risks, and actions.
- Work with finance and carbon teams to align sales data with impact reporting.
E. Digital and Customer Engagement
- Drive SMS and WhatsApp marketing campaigns across customer segments.
- Oversee ambassador-driven referral and loyalty programs.
- Coordinate with social media agents to maintain site-level community engagement.
Key Perfomance Indicators:
• Market Coverage: 100% of households mapped per zone using KoboToolbox.
• Penetration: ≥80% of households converted to LPG or clean cooking products.
• Retention: ≥98% monthly refill rate.
• Sales Volume (LPG): Zone-based tonnage target.
• Sales Volume (Other Products): Zone-based oil, stove, and accessory targets.
• Multi-Product Adoption: ≥80% of customers using two or more clean cooking products.
• Community Visibility: ≥15 branded touchpoints (shops, schools, etc.) per zone.
• Team Development: 100% of active sites staffed and trained.
• Reporting: Weekly and monthly KPI reports submitted accurately and on time.
Skills and Competencies:
- Strong leadership and team management skills with the ability to motivate and develop field-based teams.
- Excellent sales, negotiation, and community engagement abilities.
- Strong understanding of grassroots marketing and customer acquisition strategies.
- Ability to analyse data, track performance metrics, and generate actionable insights.
- Experience managing community activations, outreach campaigns, and brand visibility initiatives.
- Strong communication and relationship-building skills with stakeholders at community and institutional levels.
- Proficiency in digital engagement tools including WhatsApp campaigns, SMS marketing, and social media coordination.
- High level of accountability, organisation, and problem-solving ability.
- Ability to work in fast-paced and growth-oriented environments.
- Passion for clean energy, sustainability, and community impact.
Qualifications and Experience:
- Bachelor’s Degree in Business Administration, Marketing, Sales, Development Studies, or a related field.
- Minimum of 5 years’ experience in sales, community engagement, field operations, or commercial leadership roles.
- Experience managing distributed or field-based teams across multiple locations.
- Experience in FMCG, energy, telecommunications, microfinance, or community-driven organisations will be an added advantage.
- Experience working with performance targets, KPIs, and reporting systems.
- Familiarity with data collection and reporting tools such as KoboToolbox is an added advantage.
- Valid driver’s license and willingness to travel regularly across sites.
Compensation:
The incumbent will receive a competitive salary commensurate with experience.
To Apply:
Please send your CV to careers@talenthousepeople.com before the 29th of May, 2026.
