About Talent House Ltd
We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organisations with talent they can recruit, develop and retain.
About the Role
Our client is looking for a dynamic and relationship-focused Sales Executive to drive business development and pipeline generation in Zambia.
Our client is a customer experience and service management solutions provider, delivering technology solutions that help organisations improve customer journeys, service efficiency, queue management, appointment booking and customer engagement.
The Sales Executive will be responsible for building and maintaining relationships with senior decision-makers, business leaders, customer experience managers, operations teams, IT teams and other key stakeholders. The role will focus on creating market awareness, identifying new business opportunities, generating and developing leads, and positioning our Client as a preferred customer experience technology partner.
Key Responsibilities
- Identify, build and maintain strong relationships with senior decision-makers, business leaders, customer experience managers, operations managers, IT teams and other relevant stakeholders.
- Proactively identify organisations and business opportunities where its customer experience and service management solutions can add value.
- Generate, develop and qualify new business opportunities and convert prospects into successful sales.
- Manage the sales process from initial engagement through to successful deal closure.
- Represent our Client at industry events, professional forums, client meetings, exhibitions and networking functions to build brand visibility and credibility.
- Position our Client as a trusted partner for customer experience, queue management, appointment management and related technology solutions.
- Maintain accurate and up-to-date records of relationships, engagements, leads and sales opportunities in the CRM system.
- Regularly update the CRM with opportunity status, customer engagements and sales activities.
- Develop and maintain an active sales pipeline in line with business objectives and targets.
- Provide management with relevant market intelligence, including competitor activity, industry trends, customer requirements and potential business opportunities.
- Work closely with technical teams to ensure a smooth internal handover following successful deal closure.
- Build long-term relationships with existing and prospective clients to support business growth and customer retention.
- Monitor developments in the Zambian market and identify emerging opportunities for our Client ’s solutions.
- Participate in periodic sales reviews and provide updates on pipeline development, customer engagements and sales performance.
- Maintain a high level of professionalism and integrity in all interactions with clients and stakeholders.
- Perform any other sales and business development duties as assigned.
- Required Qualifications & Experience
- Bachelor’s Degree or MBA in Marketing, Business Administration, Sales or a related field.
- Professional sales or marketing qualifications will be an added advantage.
- Minimum 3 years’ experience in B2B sales, preferably in software solutions, technology, SaaS or other business solutions.
- Proven experience in business development, lead generation, pipeline management and converting prospects into successful sales.
- Demonstrated ability to achieve or exceed sales targets.
- Strong understanding of B2B sales dynamics and the Zambian business market.
- Knowledge of customer experience, service management or related technology solutions will be an advantage.
- Excellent communication, negotiation, networking and interpersonal skills.
- Ability to build and maintain relationships with senior decision-makers and key stakeholders.
- Strong strategic and commercial awareness with the ability to identify new business opportunities.
- Strong analytical, organisational and reporting skills.
- Proficiency in CRM and sales management systems.
- Ability to work independently while also collaborating effectively with technical and other internal teams.
- Self-driven, commercially focused and able to work under pressure.
- Strong time management skills and ability to meet sales targets and deadlines.
- High level of professionalism, integrity and commitment to continuous improvement.
- Knowledge of relevant industry trends, competitors and market developments.
- Valid passport and willingness to travel as required.
Compensation
The incumbent will receive a competitive salary and benefits package commensurate with experience.
To Apply
Please send your CV to careers@talenthousepeople.com before 16th October 2026.
